About Us

Total Family Health Care Centre Centre has been providing healthcare for over 10 years. Our friendly and experienced doctors and staff are here to provide comprehensive care to meet the needs of you and your family.

Our Team

That is why all of our staff members are highly experienced in the mental /behavioral health environment.

Our team of highly experienced mental health providers will assist in providing comprehensive coordinated healthcare services. We love to receive feedback on our performance and suggestions as to how we can improve our services to better assist our patients.

Appointments

If you would like to schedule an appointment, please contact us at (954) 431-7676 or (954) 613-9676. You can make a quick and easy appointment through our website. Simply click on the “Book Now” tab.

A standard appointment is 20 minutes. If you think you might need a longer appointment, speak with a member of our reception team before you book your appointment.

Where possible, we will always try to ensure that we can find a suitable appointment time with your doctor. Emergency Appointments are held aside for urgent consultations and Baker Act and hospitalized patients. We do not see walk-ins.

Please be aware that we require you to present a valid photo ID and insurance cards

Your Personal Information

All new patients are asked to complete a registration form prior to the first consultation. To ensure optimal patient care, we request that you inform us of your cultural background. For existing patients, if there have been any changes to your personal information such as change of contact or Medicare details, address or emergency contact, please bring this to the attention of our reception staff on your next visit or call our friendly receptionists.

We are committed to maintaining the confidentiality of your health records, and have protocols in place to safeguard your privacy. All information and medical records are strictly confidential and will not be shared with any third parties without your consent. To view our Privacy Policy, click here.

Home Visits

Home visits and nursing home visits are available within reasonable distance, at the discretion of the treating healthcare provider. They are available to our patients whose condition prevents them from attending the practice. Please contact our friendly reception team to enquire about this service.

Reminders

We have a reminder system in place for appointments. We also participate in national, state and territory reminder systems. Please advise us if you do not wish to participate in any of these recall and reminder systems or talk to your MH provider for more information.

Repeat Prescriptions, Certificates and Results

In order to monitor your health and fulfil our ethical and legal responsibilities, we require that you attend an appointment with your doctor (or if your usual doctor is not available, one of our other doctors) in order to receive repeat prescriptions, medical certificates, or referral letters.

Telephone Calls

You can contact the practice by calling us during normal business hours. Our staff are unable to give clinical information, including results, over the phone. All calls are made and received strictly within regular business hours. All calls are answered by either the reception or nursing team from the reception desk.

Routine telephone calls from patients will not be put through to our doctors. Our reception staff are happy to take messages or assist you with any general questions regarding your healthcare. If you have a medical question after seeing your doctor, our nurse may be able to assist you. However, should this query not be resolved, you will need to arrange a subsequent consultation with your doctor.

Should a general message be conveyed from reception to a doctor on your behalf that requires a response, please allow up to 3 business days for a response. If you have an urgent medical problem that is life threatening or serious, you will be triaged by our nurse. All other issues will be triaged accordingly by our receptionist or nurse. For all medical emergencies, please dial 911.

Hours of Operation

Our practice provides access to your doctor from Monday to Saturday. We believe that having your own doctor is important to your health and where possible, we try to maintain this important interaction. Please note we are closed on Sundays and public holidays.

Important Notice

We accept most major health insurances, and will help you look into what options are available to you
We work cooperatively with insurance companies and health care management organizations.
All private payment methods accepted: credit cards, cash, PayPal, check.
We offer day and evening appointments Monday through Saturday and 24 hour emergency coverage.
We pride ourselves in the prompt screening and scheduling of clients with same day scheduling of emergencies.

Waiting Times

If you have a problem with our service, we would like to hear about it first. Please feel free to talk to our provider. You may also prefer to write to us. We take your concerns, suggestions and complaints seriously.

Cancellations

If you have a problem with our service, or your situation changes, we would like to hear about it. Please feel free to talk to our health care provider or the receptionist. You may prefer to write, email or text us. We take your concerns, suggestions, and complaints seriously.

Results

All incoming pathology and radiology results and specialists’ letters are reviewed by your MH provider. A monitored recall system is in place, and you will be contacted if your provider is required to see you urgently. Otherwise, please make an appointment to obtain results and to plan follow up care. No results will be given over the phone.

Transfer of health Records

Upon receipt of a formal request to transfer your file to another practice, we will prepare and send a concise health summary along with any copies of results and relevant documents.

If records are needed for personal use, there is an applicable records fee.

Electronic Communication

Electronic mail is monitored throughout practice hours. Patient are encouraged to call, leave a message, text or email for all appointments and non-urgent issues. Bookings can only be made online or via telephone. For privacy purposes we are unable to send or receive private and confidential information, such as patient records, via email. Please be aware of all communication from patients, to patients, or about patients become part of a patient’s health record, in addition to any actions taken in response to the message.

Your Rights as our Client

If you have a problem with our service, we would like to hear about it. Please feel free to talk to our doctor or the receptionist. You may prefer to write to us. We take your concerns, suggestions, and complaints seriously.